Real Time Resource Scheduling for Global Enterprises

eOptimize enables organizations to immediately answer the customer question “When will my service be done?”. We create competitive advantage for our customers by automating the scheduling of people and resources for customer service appointments. Customers want a commitment to a given date and time. Our AboutTime scheduling platform let’s corporations answer the question of “when” quickly and accurately.

For customer facing events, there has to be coordination between time zones, geography, skills, availability, and resources. Rather than manually juggle all the necessary balls, or work with a solution that only handles a part of the problem, we schedule every person and resource involved in satisfying a customer service request. We do this within seconds, while the customer is on the phone. Global customers in telecommunications, financial services, and healthcare trust eOptimize to provide superior scheduling platforms for their personnel.

While other companies force you to change your business processes, eOptimize’s solutions are designed to work with your current workflow and existing systems. We quickly provide a selection of scheduling solutions that satisfy all the complex constraints and requirements of your customers, your people, and your resources while linking seamlessly to your existing Microsoft Exchange, CRM, ERP, inventory, and personnel systems.

Contact us to let us show you the next generation of scheduling technology for customer service.